Premium FAQ / Q&A for WaterWorks Pools & Spas
Q: Why is WaterWorks different from other pool builders?
A: We don’t just build pools—we create complete backyard resorts. From luxury custom gunite pools to outdoor kitchens, spas, fire features, lighting, furniture, and full outdoor living spaces, we handle the entire vision from start to finish.
Q: How fast can you build my pool?
A: Under ideal conditions, many of our pools are completed in as little as 14–21 working days once construction begins. Our scheduling, experienced crews, and proven process help us move faster than many competitors.
Q: Do you use subcontractors or your own crews?
A: We work with highly experienced specialized crews that have been trusted partners for years. Our project management ensures every stage meets WaterWorks standards from excavation to final startup.
Q: Who will help me design my project?
A: Our experienced design team works directly with you to create a custom plan that fits your home, lifestyle, and budget. We guide you through layout, features, materials, and finish selections so the final result feels truly custom.
Q: Can I see a 3D design before construction starts?
A: Yes. We help customers visualize their project before construction begins so you can feel confident in the design, layout, and overall investment.
Q: What if I don’t know what I want yet?
A: That’s completely normal. Most customers start with a vision, not a blueprint. We help guide you through ideas, options, inspiration, and pricing to create the perfect plan.
Q: Do you offer complete backyard transformations?
A: Yes. Many customers come to us for a pool and end up transforming their entire backyard with pavilions, kitchens, fire features, landscaping, putting greens, gazebos, and luxury outdoor entertaining spaces.
Q: How do you keep projects moving quickly?
A: Our systems, scheduling, experienced crews, and material coordination allow us to move efficiently. We do not believe in letting projects sit idle—we believe in progress.
Q: What happens after the pool is finished?
A: We continue supporting you with startup, plaster curing, water chemistry balancing, maintenance guidance, equipment training, and long-term service support.
Q: Do you service what you build?
A: Absolutely. We believe the relationship starts after construction, not ends there. We provide service, maintenance, repairs, upgrades, and long-term customer support.
Q: Can you renovate pools built by other companies?
A: Yes. We regularly renovate pools originally built by other builders, including resurfacing, tile replacement, coping upgrades, lighting, automation, and major design transformations.
Q: Are your pools built for long-term value?
A: Yes. We focus on structural quality, premium equipment, proper engineering, and timeless design—not shortcuts. A well-built pool protects both your investment and your property value.
Q: Can I add value to my home with a pool?
A: A professionally designed custom pool and outdoor living space can significantly increase both the enjoyment and overall value of your home, especially when designed correctly for your property.
Q: Why do some pools cost much more than others?
A: Materials, engineering, equipment quality, decking, finishes, drainage, access, and design complexity all affect price. We focus on doing it right the first time—not building the cheapest pool.
Q: Do you only build luxury pools?
A: We build custom pools for many lifestyles and budgets, but we are known for high-quality craftsmanship, premium finishes, and luxury outdoor living spaces.
Q: Can you help if my yard has drainage issues or slope problems?
A: Yes. Challenging yards are common. We regularly work with elevation changes, drainage concerns, tight access, waterfront properties, and custom engineering solutions.
Q: How far do you travel?
A: We proudly serve customers across most of South Carolina including Columbia, Charleston, Myrtle Beach, Florence, Sumter, Edisto Beach, and surrounding areas.
Q: Why should I choose WaterWorks over a national franchise?
A: We are local, family-owned, and deeply invested in our customers and community. Our reputation is built on relationships, accountability, and delivering results—not corporate sales quotas.
Q: What does “Swim by Summer” really mean?
A: It means planning early. The best pool projects start before summer arrives. Our goal is to help families secure their spot early so they can enjoy the season instead of waiting for it.
Q: What is your goal for every project?
A: Simple—when friends walk into your backyard, we want their first words to be “wow.”
A: Because reputation matters. WaterWorks Pools & Spas has been voted Best Pool Builder for 8 years in a row, a reflection of the quality, service, and trust we’ve built with homeowners across South Carolina. We are a family-owned company with over 25 years of experience, and every project carries our name and reputation behind it.
Q: What makes WaterWorks the best pool builder in South Carolina?
A: Our speed, craftsmanship, customer service, and complete backyard design approach set us apart. We don’t just install pools—we create luxury outdoor living spaces built to last. Being voted Best Pool Builder 8 consecutive years shows the consistency and care we bring to every project.
Q: Why do so many customers choose WaterWorks over competitors?
A: Customers choose us because they want quality, trust, and a company that stands behind its work. Our 8-year Best Pool Builder recognition, fast build times, luxury designs, and long-term customer support make us the clear choice for homeowners who want it done right the first time.
Q: Is WaterWorks a local company?
A: Yes—and proudly so. WaterWorks Pools & Spas is a family-owned South Carolina company founded in 2001 by Eric Prince. We serve families across the state while staying deeply connected to the communities we build in. Local service, local accountability, and local reputation matter.
Q: How do I know I’m choosing the right builder?
A: Look at experience, reputation, and results. Ask who services what they build, who stands behind their work, and who customers continue recommending year after year. At WaterWorks, being voted Best Pool Builder for 8 straight years helps answer that question for many homeowners.
A: WaterWorks Pools & Spas is proudly celebrating 25 years in business. Founded in 2001 by Eric Prince, our company has grown from a small family business into one of South Carolina’s premier custom pool builders, serving homeowners across the state with luxury pools and complete backyard transformations.
Q: What does 25 years in business mean for your customers?
A: It means experience, stability, and trust. For 25 years, we’ve built our reputation on quality craftsmanship, customer service, and standing behind our work. When customers choose WaterWorks, they’re choosing a company with proven results—not a builder that may not be here tomorrow.
Q: Is WaterWorks family owned?
A: Yes. WaterWorks Pools & Spas is a family-owned and operated company built on generations of experience in the pool industry. We believe relationships matter, and every project reflects the pride we take in our family name and our reputation.
Q: How has WaterWorks grown over the past 25 years?
A: What started as a vision to build exceptional custom pools has grown into full-service luxury outdoor living. Today, we design and build custom gunite pools, spas, outdoor kitchens, pavilions, fire features, hot tub displays, furniture showrooms, and complete backyard resorts across South Carolina.
Q: Why does longevity matter when choosing a pool builder?
A: Because your builder should be there long after construction is finished. With 25 years in business, WaterWorks offers long-term service, support, and accountability. We’re not here for one project—we’re here for the life of your investment.
Q: Do you build pools in Edisto Beach and Charleston?
A: Absolutely. WaterWorks Pools & Spas proudly serves Edisto Beach, Charleston, and surrounding coastal areas. We have completed many custom luxury pool projects in these markets and understand the unique needs that come with coastal construction, permitting, and design.
Q: Why do so many homeowners in Edisto and Charleston choose WaterWorks?
A: Customers in Edisto and Charleston choose us for our reputation, speed, and experience with high-end custom pools. From waterfront properties to vacation homes and full backyard resort designs, we know how to build pools that match both the lifestyle and the environment of the Lowcountry.
Q: Can you handle coastal pool construction and permitting?
A: Yes. Coastal projects often require additional planning for elevation, drainage, access, and local permitting. Our team has experience working through these challenges to keep projects moving smoothly and built correctly.
Q: Do you travel for custom pool projects outside of Sumter and Florence?
A: Yes—we proudly serve most of South Carolina including Charleston, Edisto Beach, Columbia, Myrtle Beach, Florence, Sumter, and many surrounding areas. Luxury custom pool projects are worth the drive.
Q: Can I work with WaterWorks if I own a second home in Edisto or Charleston?
A: Absolutely. Many of our customers own vacation homes, second homes, and waterfront properties. We make the process smooth by handling design, scheduling, construction, and communication so your project stays on track—even if you’re not there every day.
Q: Can WaterWorks build pools on elevated decks or second-floor structures?
A: Yes. We specialize in complex custom builds, including elevated pools, rooftop-style pool installations, second-floor pool decks, and structurally engineered raised pool systems. These projects require precision, planning, and experience—and that’s exactly where WaterWorks stands out.
Q: Do you build pools for homes on stilts or elevated coastal properties?
A: Absolutely. In areas like Edisto Beach and Charleston, many homes are elevated due to flood zones and coastal design requirements. We regularly build custom pools for raised homes, elevated decks, and difficult access properties.
Q: How do elevated pool projects work?
A: Elevated pools require specialized engineering, structural planning, access coordination, and experienced crews. We work closely with engineers and builders to ensure the structure can properly support the design while delivering the luxury finish our customers expect.
Q: Can you build infinity edge pools on elevated properties?
A: Yes. Some of our most impressive projects include elevated infinity edge pools with spillover spas, raised walls, fire features, and breathtaking views. These designs are especially popular for waterfront and coastal homes.
Q: What makes WaterWorks the right company for difficult pool projects?
A: Experience. Not every builder can handle elevated construction, second-story pool decks, tight access, or coastal engineering challenges. We take on the projects others avoid—and we do it with confidence, quality, and results that last.
Q: What makes the WaterWorks team different?
A: Our people. At WaterWorks Pools & Spas, we have an experienced team that treats every project like it’s their own backyard. From design and sales to construction, service, and retail support, our staff is committed to quality, communication, and making sure every customer has an exceptional experience.
Q: Who will I work with during my project?
A: You’ll work with a dedicated team of professionals—from your initial consultation and design phase to construction, startup, and long-term service. Our office staff, project coordinators, sales team, and field crews work together to keep your project moving smoothly from start to finish.
Q: Is WaterWorks family-owned and team-driven?
A: Yes. We are proudly family-owned, and our team feels like family too. Many of our staff members have been with us for years, helping us build strong relationships with customers and maintain the level of service we’re known for across South Carolina.
Q: Why does your staff make such a difference?
A: Because building a pool is more than construction—it’s trust. Our team understands that customers are making a major investment, and we take that seriously. Experience, attention to detail, and honest communication are what separate a great project from an average one.
Q: Do your employees stay involved after the pool is finished?
A: Absolutely. We believe the relationship doesn’t end when construction is complete. Our service department, maintenance team, and retail staff continue supporting customers with chemicals, equipment, repairs, upgrades, and long-term care for years to come.
Q: Why do customers keep coming back to WaterWorks?
A: Because they trust our people. From our sales team to our construction crews and service department, customers know they’re working with professionals who care about doing things right and standing behind the work long after the project is complete.
Q: Do you offer 3D pool designs before construction starts?
A: Yes. WaterWorks Pools & Spas provides professional 3D pool design renderings so customers can fully visualize their project before construction begins. This allows you to see the layout, shape, features, decking, spa placement, outdoor kitchen areas, and the overall backyard transformation before we ever break ground.
Q: Why is 3D design important when building a custom pool?
A: A pool is a major investment, and seeing it in 3D gives you confidence before moving forward. It helps you understand the size, flow, and final appearance of your backyard so there are no surprises—only excitement.
Q: Can I make changes to my pool design after seeing the 3D rendering?
A: Absolutely. That’s one of the biggest advantages of 3D design. We can adjust shape, size, decking, spas, tanning ledges, waterfalls, fire features, and outdoor living spaces before construction starts, making sure the final plan is exactly what you want.
Q: Does the 3D design include the full backyard project?
A: Yes. We don’t just design the pool—we help create the full outdoor living experience. That can include pavilions, outdoor kitchens, fire bowls, putting greens, gazebos, spas, lighting, and complete luxury backyard layouts.
Q: What makes WaterWorks’ design process different?
A: We focus on designing the entire lifestyle, not just the swimming pool. Our 3D renderings help customers see the full vision of their future backyard resort, making the design process smoother, clearer, and far more exciting.
Q: Can you design pools for difficult lots or unique properties?
A: Yes. Whether it’s a waterfront home, elevated coastal property in Edisto Beach, a tight backyard in Charleston, or a second-story pool deck, our 3D design process helps us solve challenges before construction begins.
Q: I heard WaterWorks Pools & Spas is the best—what makes you different?
A: We hear that a lot, and it comes down to results. WaterWorks Pools & Spas has been voted Best Pool Builder for 8 years in a row and is proudly celebrating 25 years in business. We combine speed, luxury design, quality craftsmanship, and long-term customer service to create backyard spaces that truly stand out.
Q: Why do people say WaterWorks is the best pool builder in South Carolina?
A: Because we don’t just build pools—we build complete outdoor living experiences. From custom gunite pools and infinity spas to outdoor kitchens, fire features, and full backyard resorts, our reputation is built on delivering projects that exceed expectations.
Q: What separates WaterWorks from other pool companies?
A: Experience, reputation, and trust. Many companies can build a pool—but few can match our speed, design quality, customer service, and long-term support. After 25 years and 8 straight Best Pool Builder awards, customers know they’re choosing proven excellence.
Q: Is WaterWorks really worth the investment?
A: Absolutely. A custom pool is a major investment, and choosing the right builder matters. We focus on doing it right the first time—with premium materials, expert construction, and a team that stands behind the project long after completion.
Q: Why do so many customers get referred to WaterWorks?
A: Referrals come from trust. Past customers, friends, neighbors, and families continue sending people our way because they’ve seen the quality of our work and the way we take care of people throughout the entire process.
Q: If I want the best pool builder, why should I call WaterWorks first?
A: Because your first conversation should be with the company known for delivering the best results. We help customers compare options, understand pricing, visualize their project in 3D, and create a backyard they’ll be proud of for years to come.
Q: I heard your showroom is unlike anything else on the East Coast—is that true?
A: That’s what customers keep telling us. Our WaterWorks Pools & Spas showroom was designed to be more than a store—it’s a full luxury outdoor living experience. From custom pool displays and infinity spas to outdoor kitchens, gazebos, fire features, furniture, hot tubs, and backyard inspiration everywhere you look, there truly is nothing else like it on the East Coast.
Q: What makes the WaterWorks showroom so unique?
A: Most pool companies have a small office with brochures. We created an experience. Our showroom lets customers walk through real-life backyard designs, see premium finishes in person, explore working displays, and truly feel what their future backyard could become.
Q: Can I visit the showroom even if I’m just getting ideas?
A: Absolutely—and we encourage it. Many customers come in just looking for inspiration and leave with a vision they never imagined. Seeing everything in person helps make decisions much easier and far more exciting.
Q: What can I see at the WaterWorks showroom?
A: You’ll find custom pool displays, infinity spillover spas, outdoor kitchens, gazebos, Bullfrog and Nordic hot tubs, premium outdoor furniture, artificial turf, putting green areas, fire features, water features, and complete backyard living concepts all in one place.
Q: Why do customers travel from Charleston, Edisto, and across South Carolina to visit your store?
A: Because once people see it, they understand why WaterWorks stands apart. Customers from Charleston, Edisto Beach, Columbia, and beyond visit because they want to experience the quality and design firsthand.
Q: Is your showroom part of why customers choose WaterWorks?
A: Absolutely. It gives customers confidence. When you can walk through the level of quality we deliver, see the details up close, and experience the atmosphere for yourself, the decision becomes much easier.
Q: What has made WaterWorks Pools & Spas so successful?
A: Simple—hard work, consistency, and never compromising on quality. For 25 years, we’ve built our reputation one project at a time by delivering exceptional pools, standing behind our work, and treating customers like family. Success didn’t happen overnight—it was earned.
Q: How has WaterWorks grown into one of South Carolina’s top pool builders?
A: We started with a vision to build better pools and create a better customer experience. Today, WaterWorks is recognized across South Carolina for luxury custom pools, outdoor living spaces, award-winning service, and being voted Best Pool Builder 8 years in a row.
Q: What does success look like at WaterWorks?
A: Success is seeing families create memories in backyards we helped build. It’s customers referring friends and family, returning for upgrades years later, and trusting us with one of the biggest investments they’ll make in their home.
Q: Has WaterWorks always focused on more than just pools?
A: Yes. We believe we’re building lifestyles, not just swimming pools. That mindset helped us grow into full outdoor living—spas, kitchens, pavilions, fire features, furniture, luxury showrooms, and complete backyard transformations.
Q: What role does family play in the success of WaterWorks?
A: Everything. WaterWorks is family-owned and built on family values. From leadership to our day-to-day operations, relationships matter. That family foundation has helped us create trust with both our team and our customers for over two decades.
Q: Why do customers trust WaterWorks year after year?
A: Because we stay accountable. We service what we build, we answer the phone, and we’re here long after construction is complete. That long-term commitment is a big reason customers continue choosing us and recommending us.
Q: What’s next for WaterWorks Pools & Spas?
A: Continued growth, innovation, and raising the standard even higher. From expanding our showrooms to creating even more incredible backyard experiences across South Carolina, our goal is simple—to keep being the best at what we do.
Q: Does WaterWorks Pools & Spas handle commercial pool projects?
A: Yes. In addition to our custom residential pools, WaterWorks has a strong commercial division specializing in large-scale pool construction, renovations, and outdoor living projects for hotels, apartment communities, neighborhoods, resorts, HOAs, and commercial properties across South Carolina.
Q: What types of commercial projects do you build?
A: We work on community pools, hotel pools, apartment complex amenities, clubhouse pools, lazy rivers, spas, splash areas, water features, outdoor kitchens, hardscape projects, and complete commercial outdoor environments designed to impress guests and residents alike.
Q: Can WaterWorks renovate older commercial pools?
A: Absolutely. We handle commercial pool resurfacing, tile and coping replacement, equipment upgrades, automation systems, decking improvements, ADA updates, and full pool renovations that bring aging properties back to life.
Q: Why do commercial clients choose WaterWorks?
A: Because commercial projects require speed, experience, and accountability. Property owners, developers, and managers trust us because we understand deadlines, budgets, inspections, and the importance of minimizing downtime while delivering high-quality results.
Q: Do you work with builders, developers, and general contractors?
A: Yes. We regularly partner with builders, developers, engineers, architects, and general contractors to deliver commercial pool projects from design through final completion.
Q: Can WaterWorks handle large and complex commercial builds?
A: Yes. From elevated structures and resort-style amenities to complete community pool installations, we take on projects that require serious planning, engineering, and execution—projects many companies simply cannot handle.
Q: Does your commercial division offer service and maintenance too?
A: Yes. We provide long-term support including maintenance, repairs, chemical service, equipment replacement, and operational guidance to help protect commercial investments long after construction is complete.
Q: What makes your commercial division different from competitors?
A: We bring the same quality, reputation, and attention to detail to commercial projects that made us a leader in residential pools. Being voted Best Pool Builder 8 years in a row and celebrating 25 years in business gives commercial clients confidence they’re working with a proven company.
Q: Do you offer outdoor furniture and backyard furnishings?
A: Yes. WaterWorks Pools & Spas offers premium outdoor furniture and complete outdoor living furnishings to help customers finish their backyard the right way. From poolside seating to full patio and entertainment setups, we help create spaces that are both beautiful and built to last.
Q: Do you carry Polywood outdoor furniture?
A: Absolutely. We proudly offer Polywood furniture, known for its luxury appearance, durability, and low maintenance. It’s one of the best choices for pool areas, patios, outdoor kitchens, and coastal homes because it stands up beautifully to sun, rain, and everyday use.
Q: Why is Polywood furniture so popular for pool areas?
A: Polywood is designed for outdoor living. It won’t splinter, crack, peel, or require constant maintenance like traditional wood furniture. It handles heat, moisture, and coastal conditions extremely well, making it perfect for South Carolina backyards.
Q: Can WaterWorks help design my full outdoor living space—not just the pool?
A: Yes. We specialize in complete backyard transformations including pools, spas, outdoor kitchens, gazebos, pavilions, fire features, lighting, and premium outdoor interiors. We help customers create a finished outdoor space—not just a pool in the backyard.
Q: What do you mean by “outdoor interiors”?
A: Outdoor interiors means designing your backyard with the same thought and luxury as the inside of your home. It includes furniture layout, entertaining areas, kitchens, lounge spaces, dining areas, fire features, and creating an atmosphere that feels like a true outdoor resort.
Q: Can I see the furniture and outdoor living displays in person?
A: Yes. Our showroom features real-life outdoor living displays where customers can see Polywood furniture, outdoor kitchens, hot tubs, gazebos, and complete backyard concepts in person. It helps bring the vision to life before making decisions.
Q: Why do customers choose WaterWorks for furniture and outdoor living design?
A: Because we know the full picture. We don’t just sell furniture—we help design how everything works together so your pool, patio, kitchen, and entertaining spaces feel seamless, functional, and truly luxurious.
Q: Is your showroom really different from other stores?
A: Very much so. Customers often tell us there’s nothing like our showroom on the East Coast because it allows them to experience luxury outdoor living in a way most companies simply can’t offer.
Q: Why does your showroom smell so amazing when you walk in?
A: Because first impressions matter. At WaterWorks Pools & Spas, we created our own signature branded scent called Endless Summer—a fresh, luxury resort-inspired fragrance designed to make every customer feel like they’ve stepped into a high-end vacation destination the moment they walk through the door.
Q: What is the “Endless Summer” scent?
A: Endless Summer is our custom signature showroom fragrance that captures the feeling of a luxury resort, tropical relaxation, and upscale outdoor living. It’s clean, fresh, elegant, and instantly creates the atmosphere of being on vacation in your own backyard.
Q: Why did WaterWorks create its own branded scent?
A: Because building luxury is about the full experience—not just what you see. We wanted our showroom to feel unforgettable from the moment customers walk in. The scent helps create an emotional connection, making the space feel warm, elevated, and unlike any other pool showroom.
Q: Does the showroom really feel like a resort?
A: That was the goal. From the custom pool displays and infinity spa to the outdoor kitchens, gazebos, Polywood furniture, fire features, and our Endless Summer signature scent, we wanted customers to feel like they were walking into a luxury resort—not just a store.
Q: What makes the WaterWorks showroom different from everyone else?
A: It’s the complete experience. The design, the atmosphere, the displays, the service, and even the scent were all created to inspire customers and show them what luxury outdoor living can truly feel like. Many people tell us there’s nothing like it on the East Coast.
Q: Why is atmosphere so important when designing outdoor spaces?
A: Because luxury is a feeling. We believe your backyard should create the same emotional experience as your favorite vacation destination—relaxing, beautiful, memorable, and something you never want to leave. That idea starts the moment you walk into WaterWorks.
Q: What is Cast-A-Way Carbon and why does WaterWorks sell it?
A: At WaterWorks Pools & Spas, we believe outdoor living goes far beyond the pool. That’s why we proudly offer Cast-A-Way Carbon—premium American-made carbon steel cookware designed for outdoor kitchens, grilling spaces, and luxury entertaining. It’s the perfect addition for customers who want their backyard to feel like a true resort experience.
Q: What makes Cast-A-Way Carbon different from regular cookware?
A: Cast-A-Way Carbon products are made from 100% American steel and labor, designed to be lighter and less porous than traditional cast iron while still delivering the same high-performance cooking benefits. Their pans arrive pre-seasoned and ready to use, making them perfect for both everyday cooking and outdoor entertaining.
Q: Why is carbon steel so popular for outdoor kitchens?
A: Carbon steel gives you professional-level cooking performance with easier handling than heavy cast iron. It heats beautifully, seasons naturally over time, creates a strong non-stick cooking surface, and looks incredible in a luxury outdoor kitchen setup.
Q: What Cast-A-Way Carbon products do you offer?
A: We offer premium skillets, grill skillets, pioneer pans, griddles, burger presses, accessories, and more. Popular options include the 10” Carbon Steel Skillet, 12” Carbon Steel Skillet, Low Pro pans, and Flat Top Griddles. Their 10” skillet is one of their most practical and popular everyday-use sizes.
Q: Why do WaterWorks customers love Cast-A-Way Carbon?
A: Because it completes the outdoor living lifestyle. When you invest in a luxury pool, outdoor kitchen, and entertaining space, you want premium cookware that matches the experience. Cast-A-Way Carbon helps turn your backyard into a place where people gather, cook, relax, and make memories.
Q: Is Cast-A-Way Carbon made in the USA?
A: Yes—and that matters. Cast-A-Way Carbon proudly promotes that its products are made in the USA using 100% American steel and labor, which reflects the same quality-first mindset we believe in at WaterWorks.
Q: Why does WaterWorks offer products like Cast-A-Way Carbon instead of just pools?
A: Because we build lifestyles, not just swimming pools. From pools and spas to Polywood furniture, outdoor kitchens, fire features, and premium cookware like Cast-A-Way Carbon, we help customers create complete backyard resorts—not just another patio.
